Audi 100/A6

1990-1997 of release

14.7. Visit to car-care centre

THE GENERAL DATA

Speak, abroad the emergency car throw on road, and receive completely corrected at a threshold of own house. The insurance company potters with the car, it pays works, the owner at all does not know, in what car-care centre and who was engaged in its restoration. Sometime so will be and at us, but in most cases (especially if repair trust not to firm station) our owner, addressing in a repair truck, is compelled to enter in long and at times difficult relations with its masters and mechanics. In relations from which as we know, often depends both quality of repair, and its price. Not a secret, the same master performs identical work with absolutely different quality. Also has put here not in a malicious will or mood of the executor, and that in ours is far comfortable conditions repair of ours it is far perfect cars turns to work more often creative which result, among other things, strongly depends on that desire who will execute it, and that impression which will be made on it by the customer. There is even a private rule: what client – work is that also. And though the client is always right, its correctness makes different impact on a result.
With what we happen? And how correctly to conduct itself, not to appear for nothing in all senses?

Sight from outside car-care centre

Workers of workshops characterise the most typical clients and express to them the relation differently. Обобщенно the picture looks so.

The client - "fop". Comes by the car, обвешанной various "lotions" and "gadgets": additional headlights, stoplights, spoilers, active aerials etc. The impression that the main knots of its car not the motor and a transmission, and the tape recorder with columns is made. Masters of such clients do not love. As a rule, they are not capable to estimate all work spent for repair of a subject of their desire, but are ready to carp at a trifling scratch which ostensibly was not earlier.

Complete antithesis of fops – "hard workers". They are people, for which car not simply mechanism of movement, and existence means. These basically address to services of service for performance of those works which cannot make in the absence of the special tool or possibilities. They do not pay attention to type minor defects поскрипывания new spherical support, but are quite capable to make the present scandal if it will be found out that, say, to hermetic sealing of a cover of a head of the block have applied white silicone hermetic, instead of the red high-temperature.

"Rationalizers". Their cars are supplied by additional filters, electronic proof-readers, омагничивателями gasoline, electric systems of protection of a body from the corrosion, "the heaped up" candles. Having addressed to services of service with the begun to knock engine demanding major repairs, such clients sincerely are surprised to that, appears, despite all aspects-modifiers with which they regularly filled in in the motor, oil needed to be changed all the same. Masters of the such do not respect.

Very difficult under repair cars of the "equestrians" who have got used on the car only to go. Concerning visit to car-care centre as to visiting of the dentist (to go when absolutely will press), they start small illnesses to such degree that the car to throw out easier, than weigh it to treat. By such cars and nuts it is easier not to turn on, and at once to cut off "Bulgarian". These with interest learn that torn duster the SHRUS in a month leads to replacement of all knot.

In the early spring in workshops there are "careless snowdrops", a version all same "equestrians". In their eyes a mute question: "Why even last autumn the car quickly ran, and now creaks, how not greased cart, speeds are not switched, and the engine is badly got?" They cannot understand that if the car not to preserve, many details of its suspension bracket, the engine, and a body from long parking under snow spoil more than from daily trips.

Special category – drivers-women. By their cars all procedural works, the engine pure, cars ухожены, as a rule, are regularly performed. It is difficult to women to estimate real danger of any scratch or knock, and they address in workshops in each occasion. At times on trifles of type of replacement of the burnt down safety lock. Their cars do not deliver to mechanics of the big efforts, but real masters glance at them haughtily.

In general, as it is easy to guess, workers of car-care centre concern practically all clients (in a shower precisely!) haughtily and scornfully-is indulgent. And not only at us. It speaks, probably, perception psychology: "They go for a drive, and we it саночки carry". There is even a saying: "the Driver – only a lining between a wheel and a seat which should be changed first of all". Rich and not so, "teapots" and "know-it-alls", quick-tempered, as gunpowder, and quiet, as tanks, – all of us outside of love and deep respect of those who twists to us nuts. Then whom if do not love then respect the master to whom they most qualitatively and diligently carry out repair?

Most successfully, judging by our supervision, masters have relations with those who knows specificity of car repairs and represents, at least in general as as it is necessary to do. Thus such person is not obliged to be able itself "to twist nuts", but its knowledge and representations quite will suffice to understand, why it was necessary to make that, instead of another, than is caused deviation from a rule and the accepted canon, and, the main thing, to it is difficult to rub points. He can always forgive an oversight or an error, but is capable to claim strictly for hack-work. He always knows, that wants, and is able to achieve it. Well, and if those skills are not present, how there is no desire (forces, time) to penetrate into specificity of repair, considering, what the car was bought not for this purpose? Then it is necessary to choose such firm car-care centre where quality is guaranteed by its high reputation and the rigid control from outside managements. But at us conversation now not about it.

As itself to conduct

The councils resulted more low will help to avoid the characteristic errors influencing workmanship of works and their price.

It is necessary to be prepared for car-care centre visiting. Помойте the car. Especially in places of planned repair. Clean from it all superfluous. Disconnect the alarm system and screw together confidential nuts, having put them on a foreground. Cover seats with old covers, a pure rag or polyethylene. Some leave in a prominent place a small bottle of mineral water. It you show respect for people which will be engaged in your car.

Try to facilitate carrying out of the future works in every possible way. If in the car there is an additional electric equipment (electrolifts, additions to ignition system, etc.), leave their schemes or warn about their presence.

Be going to explain clearly those defects which should be eliminated, and ask to check up at you work of those knots which are subject to repair. Do not make the diagnosis and the more so do not give categorical recommendations. If you, for example, tell "pull a chain", having heard that it rustles, to you it is simply tense. And in some days will collapse успокоитель and all head of the cylinder will fail, for example. Ask the master most to listen to the engine (to look a suspension bracket) and solve together, it is necessary to replace what details necessarily and what to repair.

Co-ordinate here the list of replaced elements and stipulate, who gets them. If service takes up responsibility for quality (especially difficult) details, it is better to charge their purchases to it even if it will raise the price of repair a little. Buying details, choose the best from this that is available. Do not save on trifles – nuts, percussion caps, dusterах, "elastic bands" and in general all disposable details. Their replacement not only raises quality of repair, but also sharply simplifies it, and at the same time and cheers up to those who directly repairs.

If you have no representation how this or that malfunction is eliminated, be not too lazy, open the instruction or the grant on repair and at least in general penetrate into an essence of the matter. It will add to you of authority in the opinion of the mechanic, will force to work it more carefully, and to you – to supervise a course of works.

If there is a possibility and desire, be present at repair or at least regularly enquire about its course. In the course of work there are many small questions: to do – not to do, change – not to change. It is better, if they dare at once. Besides, defects which will be then very difficult for eliminating are opened, and at present – is possible. For example, when change a wing or the back panel, the unattractive picture of corrosion of elements surrounding them opens (even at new cars), it is easy for eliminating on a course, but the coordination with the customer as demands additional expenses from its party is necessary.

Observe of work unostentatiously, be not above soul. Search and elimination of many "individual" malfunctions occurs a trial and error method, and nobody would like, that someone saw that he is mistaken. At the same time be ready to answer arising questions or something to explain to the master. He knows the car in general, and you – behaviour and background of this copy. Besides, only you know, what type of oil is filled in in the engine and what polyrole was used.

Try to supervise quality of works stage by stage. Small кузовной the defect which has been not stipulated in initial accounting to eliminate to a first coat, than after painting much easier.

Stipulate at once a warranty period, an order of a presentation of claims. Especially many questions arise on quality of colouring. GOST on this kind of works supposes easy shagreen leather, presence small сорности, but does not suppose потеков a paint. Our council – do not demand very smooth surface. It is easy for receiving, having put the thinnest paint coat. Besides, in this case will not arise потеков whereas the easy shagreen leather testifying to a thick layer, it is possible заполировать, and presence small потека even in an imperceptible place will allow to lower size of payment for work essentially.

Nothing happens eternal, but you for certain will not arrange, if, say, a paint облезет right after the expiry of the term of the given guarantee. Therefore it is better, if you buy account materials and some specific means which can not be in an average level workshop (having consulted to those who with them will work). For example, if by your car sometime used a silicone polyrole, get special means for its removal. Some polyroles containing teflon, do not act in film anything, and it is necessary to delete all paint special смывкой. Anticorrosive грунты get only better quality, it is desirable two-componental эпоксидные about which it is known that they maintain the test of a salt fog. The difference in the price of 50-70 thousand roubles for litre will pay off repeatedly and very quickly (do not confuse only them with покрасочными грунтами!) . On bank at least should be written that they are applied to pure metal and possess anticorrosive properties.

Having addressed in a workshop the first time, think that visit here for certain will be not the last. Therefore take care, that the following repair delivered to mechanics of even less inconveniences: ask the master before definitive assemblage сбрызнуть carving and other connections by any silicone spray-greasing. It, as well as a universal liquid of type ВД-40, it is better to have in a luggage carrier.

Do not bargain after to you named a final price, but before ask to make detailed accounting with kinds of separate works and their cost. Here it needs to be discussed in detail to eliminate double payment for the same work. For example, if it is required to replace brake Pads and the brake cylinder, it is impossible to summarise automatically quotations of these works as for cylinder replacement already it is required to remove a wheel, a brake drum and other.

And the last. Do not try to put to the master in gratitude tip, and furthermore – a vodka bottle. So it was accepted, when its salary made 5–6 percent of that you paid in cash desk. Today its earnings together with awards and other payments appear more than half of sum paid by you. Find other possibilities to show to it the respect and gratitude. For example, present the exclusive souvenir, expensive book, a unique key or something something like that.